We are committed to ensuring that your orders reach you as quickly as possible. Currently, we ship to the US, UK, Canada, and select countries worldwide.
Shipping Costs
Standard rate: $7.99
Orders over $50: Just $0.99 flat rate, worldwide.
When We Start Preparing Your Order
Orders placed before 1:00 AM (PST) on business days are processed promptly.
Made Just for You
Please note that all our items are handcrafted with care.
-
Made-to-order/custom items typically require 10–15 days for production.
-
Non-custom handcrafted items usually take 1–7 business days to make.
To ensure prompt delivery, we begin processing your order within 1–2 business days. Your tracking information will be provided as soon as your item is ready to ship.
Estimated Delivery Times
-
US Orders: 7–15 business days after production
-
International Orders: 15–20 business days after production
Shipping Confirmation
Once your order ships, you’ll receive an email with tracking information so you can monitor its journey.
Tracking & Customs Info
It’s your responsibility to track your shipment and complete any necessary customs procedures.
If a package is returned or undeliverable due to customs issues or missing information, we are unable to provide a free refund or replacement. A new order may be needed.
Track your order through:
-
The link in your confirmation email
-
The Track Order section on our website footer
-
17track.net using your tracking number
Delivery Notes
Your order may be delivered by a local postal service or courier. If you're not available, a delivery notice will provide pickup or redelivery instructions.
In rare cases, customs may request additional documents, causing a slight delay.
Haven’t Received Your Order After 30 Days?
If your order hasn’t arrived within 30 days of shipping, please email us.
We’ll help track it down or send a free replacement if needed.
Prefer a refund? Kindly allow up to 60 days from the ship date before requesting one.
Taxes & Duties
Customs duties or import taxes may apply depending on your country’s regulations.
Please contact your local customs office for assistance if needed.
Olivia Handicrafts is not responsible for any tax or customs fees charged by local authorities.